Locate the security label, like the one shown below, on the package and remove the scratch off coating to see the code. Example:
Many of our products come with a warranty that protects your purchase of Zendure products in the event of a defect. This warranty is only available to customers who purchased their items from Zendure or a marketplace or seller authorized by Zendure. Our friendly and responsive support team is happy to assist you with your warranty-related inquiries. Please contact us for more information.
The duration of this warranty may vary from one product to another, but some policies remain the same:
The warranty does not cover accidental damage, theft or confiscation of your Zendure products.
The warranty will be invalidated if the product has not been used in accordance with the product documentation.
The warranty is only valid for purchases made directly from Zendure or through the following authorized dealers: StackCommerce, TouchOfModern, UrbanDaddy. For purchases made through online marketplaces like Amazon and eBay, the warranty is only valid if the seller for that listing is either Zendure or one of the aforementioned authorized dealers.
To verify your purchase and to better serve you, we may require information about your order and, when applicable, your product's serial number.